Refund Policy

This Refund Policy applies to all services provided by Kedevelopers Tech Limited. By engaging our services and making a payment, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. Refund eligibility varies depending on the type of service, the stage of the project, and the circumstances of the request. All refund requests are assessed on a case-by-case basis in accordance with the guidelines set out below.

A deposit of 30% of the total project cost is required before any work commences. This deposit is non-refundable under all circumstances, as it covers essential project initiation costs including resource allocation, project planning, scheduling, and preliminary research.

The deposit confirms the Client's commitment to the project and secures a place in our production schedule. By making the deposit payment, the Client acknowledges and accepts its non-refundable nature.

Refund eligibility is determined based on the stage of the project at the time of the cancellation request:

a) Before Work Begins
If the Client cancels the project after paying the deposit but before any work has commenced, the Client is entitled to a full refund of all amounts paid minus the 30% non-refundable deposit.

b) During Active Development
If the Client cancels the project while work is in progress, a proportionate refund may be issued for the uncompleted portion of the work. The refund amount will be calculated based on the percentage of work already completed, as assessed by Kedevelopers. The 30% deposit remains non-refundable.

c) After Delivery or Launch
Once the project has been delivered to the Client or launched, no refunds will be issued. A project is considered delivered when the Client has been notified and provided access to the completed work. If the Client does not respond within 14 days of delivery notification, the project shall be deemed accepted and no refund will be applicable.

For web development, custom software, and mobile application projects, the following refund conditions apply:

Refunds are calculated based on the percentage of the project scope that has been completed at the time of cancellation. A detailed breakdown of completed work will be provided upon request.

The Client will receive all completed deliverables (designs, code, documentation) upon full settlement of any outstanding balance for work performed.

Work performed as part of approved change orders or scope modifications is non-refundable once the change order has been executed, regardless of the project's overall cancellation status.

Third-party costs incurred on behalf of the Client (such as premium plugins, stock images, or API subscriptions) are non-refundable.

Web hosting and domain registration services are non-refundable once activated. This includes:

Domain Registration & Renewals: Domain registrations and renewals are processed through third-party registries and are non-refundable due to the nature of registry fees. Once a domain is registered or renewed, the transaction cannot be reversed.

Web Hosting: Hosting service fees are non-refundable once the hosting account has been provisioned and activated. If the Client cancels their hosting service, the cancellation will take effect at the end of the current billing period. No pro-rata refunds will be issued for any unused portion of the hosting period.

Failure to renew hosting or domain services before the expiry date may result in service interruption or loss of the domain. Kedevelopers shall not be held responsible for any losses arising from the Client's failure to renew on time.

Search engine optimisation (SEO), internet marketing, and digital advertising services are non-refundable once the service period has commenced. This is because:

SEO and digital marketing involve ongoing work including research, content creation, link building, and campaign management that cannot be undone or reversed once executed.

Kedevelopers does not guarantee specific rankings, traffic volumes, or conversion rates, as these outcomes depend on numerous factors beyond our control (search engine algorithms, market competition, etc.). Claims based on expected results do not qualify for refunds.

If the Client wishes to cancel ongoing SEO or marketing services, written notice must be provided at least 14 days before the next billing cycle. Cancellation will take effect at the end of the current service period.

To request a refund, the Client must submit a written request via email to [email protected]. The refund request must include the following information:

- Full name and company name (if applicable)
- Project name or reference number
- Date of payment and amount paid
- Reason for the refund request
- Any supporting documentation

Kedevelopers will acknowledge receipt of the refund request within 3 business days and will complete a review of the request within 14 business days. The Client will be notified of the outcome in writing via email.

Approved refunds will be processed within 30 business days from the date of approval. Refunds will be issued via the original payment method used by the Client (M-Pesa mobile money or bank transfer).

Kedevelopers is not liable for any delays caused by banks, mobile money service providers, or other third-party payment processors. Processing times may vary depending on the Client's financial institution.

All refund amounts are calculated in Kenyan Shillings (KES). If the original payment was made in a different currency, the refund will be processed at the prevailing exchange rate at the time of the refund, and any currency conversion fees shall be borne by the Client.

If the Client is dissatisfied with the outcome of a refund request, both parties agree to first attempt to resolve the matter through good-faith negotiation. The Client may escalate the matter by submitting a written appeal to [email protected] within 14 days of receiving the refund decision.

If the dispute cannot be resolved through negotiation, it shall be governed by the laws of the Republic of Kenya and subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

Kedevelopers reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is the Client's responsibility to review this policy periodically.

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at:

Kedevelopers Tech Limited
Nairobi, Kenya
Phone: 0710 244 777
Email: [email protected]
Website: www.kedevelopers.com